Development of the online patient satisfaction index for low back pain

Tamana Afzali, Henrik Hein Lauridsen, Janus Laust Thomsen, Jan Hartvigsen, Martin B. Jensen, Allan Riis

Publikation: Bidrag til bog/antologi/rapportAbstrakt i proceedingForskningpeer review


Background: Guidelines recommend information and education about the nature of low back pain (LBP) as a first- line treatment option. The internet is increasingly being used as a source of health information delivery. However, a validated measurement tool for satisfaction is needed. Consequently, the aims are to develop and validate a multi- item instrument to measure an index score of satisfaction with online information for patients with LBP.
Methods: The questionnaire is modelled based on the assumption of a formative model. The first draft of the questionnaire is developed based on a previous published interview study with 15 patients and is evaluated for face validity by seven experts. To optimise content validity, the second draft of the questionnaire is pilot-tested among 20 patients and evaluated among 150 patients for construct validity and interpretation. Among this population, 70 are randomised to participate in a re-test for reproducibility. Patients are recruited from a rehabilitation center and from social media.
Results: An eight-item questionnaire is developed. The questionnaire is assessed for content validity and face validity. The items are related to design, readability, customisation, credibility, usability, and coping. Each item is scored from 0-3 points, where 0 indicates not at all satisfied, 1 indicates little satisfaction, 2 indicates some satisfaction, and 3 indicates very satisfied giving an overall index score between 0 and 24 points.
Conclusions: An eight-item questionnaire measuring satisfaction with an index score from 0-24 points has been developed. Results of the complete validation procedure will be presented at the congress.
TitelAbstracts for NCCP : Aalborg 2019
Antal sider2
StatusUdgivet - 2019
Udgivet eksterntJa
Begivenhed21st Nordic Congress of General Practice 2019; Promoting General Practice Perspectives - Aalborg, Danmark
Varighed: 17 jun. 201920 jun. 2019 (Konferencens hjemmeside)


Konference21st Nordic Congress of General Practice 2019; Promoting General Practice Perspectives


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