TY - CONF
T1 - Does the guest stink of fish after 8 hours onboard? - Rediscovering the obligations of guests in a private hospitality setting
AU - Madsen, Jan Halberg
PY - 2021
Y1 - 2021
N2 - This paper examines the hosts’ perceptions on the guests’ roles and obligations in an extended service experience encounter in proximity. The hospitality context is big-game fishing in Zihuatanejo, Mexico. In particular, this study focuses on relationality, and how fishermen bring honour and status to the captains. Theresearch is explanatory case wise and exploratory in rediscovering guests’ roles and obligations in perspective. The research is supported by qualitative primary data collected with experienced captains. The author’s contribution is to highlight hosts’ perception of guests’ roles, behaviours, and obligations in a not yetinvestigated hospitality setting. This study finds honouring the host, the vessel, and nature are intertwined and highly valued by the hosts. Moreover, reciprocal hospitality, relationality, and friendship between the guest and the host during and after the fishing trip is appreciated by the hosts.
AB - This paper examines the hosts’ perceptions on the guests’ roles and obligations in an extended service experience encounter in proximity. The hospitality context is big-game fishing in Zihuatanejo, Mexico. In particular, this study focuses on relationality, and how fishermen bring honour and status to the captains. Theresearch is explanatory case wise and exploratory in rediscovering guests’ roles and obligations in perspective. The research is supported by qualitative primary data collected with experienced captains. The author’s contribution is to highlight hosts’ perception of guests’ roles, behaviours, and obligations in a not yetinvestigated hospitality setting. This study finds honouring the host, the vessel, and nature are intertwined and highly valued by the hosts. Moreover, reciprocal hospitality, relationality, and friendship between the guest and the host during and after the fishing trip is appreciated by the hosts.
KW - business community, trade and economy
KW - Hospitality
UR - https://f48eb0b1-b0e8-4f07-8def-ef18fbec1cd4.filesusr.com/ugd/bd7fb3_37f9fb57b1fa4f93b384a5792162b5df.pdf
M3 - Paper
T2 - EuroCHRIE 2021
Y2 - 27 September 2021 through 30 September 2021
ER -