Entering New Territory

Winni Johansen; Helle Kryger Aggerholm; Finn Frandsen

doi:10.1016/j.pubrev.2011.11.008

Entering New Territory

Winni Johansen, Helle Kryger Aggerholm, Finn Frandsen

Publikation: Bidrag til tidsskrift › Tidsskriftsartikel › Forskning › peer review

Abstract

This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.

Originalsprog	Engelsk
Tidsskrift	Public Relations Review
Vol/bind	38
Udgave nummer	2
Sider (fra-til)	270-279
Antal sider	10
ISSN	0363-8111
DOI	https://doi.org/10.1016/j.pubrev.2011.11.008
Status	Udgivet - jun. 2012
Udgivet eksternt	Ja

Emneord

Ledelse, organisationsudvikling og innovation
employee reaction
internal crisiscommunication
internal management practices
private and public organizations
survey

Adgang til dokumentet

10.1016/j.pubrev.2011.11.008

Citationsformater

@article{26afa519a8864542a6f2a6c7c04d7c63,

title = "Entering New Territory",

abstract = "This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.",

keywords = "management, organizational development and innovation, employee reaction, internal crisiscommunication, internal management practices, private and public organizations, survey",

author = "Winni Johansen and Aggerholm, {Helle Kryger} and Finn Frandsen",

year = "2012",

month = jun,

doi = "10.1016/j.pubrev.2011.11.008",

language = "English",

volume = "38",

pages = "270--279",

journal = "Public Relations Review",

issn = "0363-8111",

publisher = "Elsevier B.V.",

number = "2",

}

TY - JOUR

T1 - Entering New Territory

AU - Johansen, Winni

AU - Aggerholm, Helle Kryger

AU - Frandsen, Finn

PY - 2012/6

Y1 - 2012/6

N2 - This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.

AB - This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.

KW - management, organizational development and innovation

KW - employee reaction

KW - internal crisiscommunication

KW - internal management practices

KW - private and public organizations

KW - survey

U2 - 10.1016/j.pubrev.2011.11.008

DO - 10.1016/j.pubrev.2011.11.008

M3 - Journal article

SN - 0363-8111

VL - 38

SP - 270

EP - 279

JO - Public Relations Review

JF - Public Relations Review

IS - 2

ER -