If a Bonsai tree falls in a danish forest: When a Copenhagen front-desk agent meets a japanese tour guide

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiFormidling

Abstract

A group of Japanese tourists arrive at a 4-star hotel, situated in the city center of Copenhagen, the capital of Denmark. Upon arrival, the Danish-born Japanese tour guide is the first to enter the hotel, while leaving his group of tourists in the bus. He then spends about 15 minutes with the front desk agent, checking details of the stay. Finally, after he is satisfied, he assists the tourists with checking in to their rooms. Afterwards, the guide overhears the front desk agent discussing and venting about the “annoying and time-consuming” process with a coworker in Danish. What should the hotel management do?
OriginalsprogEngelsk
TitelTrade Tales Decoding Customers stories
RedaktørerArch G. Woodside
Antal sider8
Vol/bind14
UdgivelsesstedUK
ForlagEmerald Group Publishing
Publikationsdato1 jul. 2018
Sider103-110
Kapitel16
ISBN (Trykt)978-1-78714-279-4
ISBN (Elektronisk)978-1-78714-278-7
StatusUdgivet - 1 jul. 2018
NavnAdvances in culture,tourism and hospitality research
Vol/bind14

Emneord

  • Uddannelse, professioner og erhverv

Citationsformater