Towards an Illustrative Maturity Matrix for Smart Tourism Destinations

Elisabeth Agerbæk, Anja Svenstrup Jørgensen

Publikation: Konferencebidrag uden forlag/tidsskriftPaper/skriftligt oplægFormidling

Abstract

Abstract. Managers in the Tourism industry in Southern Denmark are reluctant to embark on the voyage towards digital transformation. This paper shows, based on a minor survey and interviews with key partners, what the structural and cul-tural obstacles are, that brings about this hesitancy. The authors focus on the in-ability of the management to visualise the transition as well as imagining the next step. They also suggest a story-based maturity matrix as well as a competence development programme to bring the region of Southern Denmark closer to be-coming a Smart Tourism Destination.
OriginalsprogEngelsk
Publikationsdatomar. 2019
StatusUdgivet - mar. 2019
BegivenhedLION-APP Conference, Trento, Italy: Machine Learning and Intelligent Optimization Applied to Tourism and Hospitality - Sociale Opera House, Trento, Italien
Varighed: 5 jul. 20199 jul. 2019
https://lion-app.org/index.html

Konference

KonferenceLION-APP Conference, Trento, Italy
LokationSociale Opera House
Land/OmrådeItalien
ByTrento
Periode05/07/1909/07/19
Internetadresse

Emneord

  • Medier, kommunikation og sprog
  • Big Data
  • Digital Maturity Matrix
  • Smart Tourism Destination

Citationsformater