User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

Pernille Heyckendorff Lilholt; Sisse Heiden Laursen; Ole Hejlesen

doi:10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

Pernille Heyckendorff Lilholt, Sisse Heiden Laursen, Ole Hejlesen

Aalborg Universitet

Publikation: Bidrag til bog/antologi/rapport › Konferenceartikel i proceeding › peer review

Abstract

The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

Originalsprog	Engelsk
Titel	e-Health - For Continuity of Care - Proceedings of MIE 2014
Redaktører	Christian Lovis, Brigitte Séroussi, Arie Hasman, Louise Pape-Haugaard, Osman Saka, Stig Kjær Andersen
Antal sider	5
Forlag	IOS Press
Publikationsdato	2014
Sider	900-904
ISBN (Trykt)	978-1-61499-431-2
ISBN (Elektronisk)	978-1-61499-432-9
DOI	https://doi.org/10.3233/978-1-61499-432-9-900
Status	Udgivet - 2014
Udgivet eksternt	Ja
Begivenhed	European Medical Informatics (MIE) - Istanbul, Tyrkiet Varighed: 31 aug. 2014 → 3 sep. 2014 Konferencens nummer: 25

Konference

Konference	European Medical Informatics (MIE)
Nummer	25
Land/Område	Tyrkiet
By	Istanbul
Periode	31/08/14 → 03/09/14

Navn	Studies in Health Technology and Informatics
Vol/bind	205
ISSN	0926-9630

Emneord

Sygdom, sundhedsvidenskab og sygepleje

Adgang til dokumentet

10.3233/978-1-61499-432-9-900

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Citationsformater

Lilholt, P. H., Laursen, S. H., & Hejlesen, O. (2014). User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. I C. Lovis, B. Séroussi, A. Hasman, L. Pape-Haugaard, O. Saka, & S. K. Andersen (red.), e-Health - For Continuity of Care - Proceedings of MIE 2014 (s. 900-904). IOS Press. https://doi.org/10.3233/978-1-61499-432-9-900

Lilholt, Pernille Heyckendorff ; Laursen, Sisse Heiden ; Hejlesen, Ole. / User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial : A think-aloud study. e-Health - For Continuity of Care - Proceedings of MIE 2014. red. / Christian Lovis ; Brigitte Séroussi ; Arie Hasman ; Louise Pape-Haugaard ; Osman Saka ; Stig Kjær Andersen. IOS Press, 2014. s. 900-904 (Studies in Health Technology and Informatics, Bind 205).

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title = "User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study",

abstract = "The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.",

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doi = "10.3233/978-1-61499-432-9-900",

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Lilholt, PH, Laursen, SH & Hejlesen, O 2014, User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. i C Lovis, B Séroussi, A Hasman, L Pape-Haugaard, O Saka & SK Andersen (red), e-Health - For Continuity of Care - Proceedings of MIE 2014. IOS Press, Studies in Health Technology and Informatics, bind 205, s. 900-904, European Medical Informatics (MIE), Istanbul, Tyrkiet, 31/08/14. https://doi.org/10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. / Lilholt, Pernille Heyckendorff; Laursen, Sisse Heiden; Hejlesen, Ole.
e-Health - For Continuity of Care - Proceedings of MIE 2014. red. / Christian Lovis; Brigitte Séroussi; Arie Hasman; Louise Pape-Haugaard; Osman Saka; Stig Kjær Andersen. IOS Press, 2014. s. 900-904 (Studies in Health Technology and Informatics, Bind 205).

Publikation: Bidrag til bog/antologi/rapport › Konferenceartikel i proceeding › peer review

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T2 - European Medical Informatics (MIE)

AU - Lilholt, Pernille Heyckendorff

AU - Laursen, Sisse Heiden

AU - Hejlesen, Ole

N1 - Conference code: 25

PY - 2014

Y1 - 2014

N2 - The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

AB - The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

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T3 - Studies in Health Technology and Informatics

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A2 - Séroussi, Brigitte

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A2 - Saka, Osman

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PB - IOS Press

Y2 - 31 August 2014 through 3 September 2014

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Lilholt PH, Laursen SH, Hejlesen O. User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. I Lovis C, Séroussi B, Hasman A, Pape-Haugaard L, Saka O, Andersen SK, red., e-Health - For Continuity of Care - Proceedings of MIE 2014. IOS Press. 2014. s. 900-904. (Studies in Health Technology and Informatics, Bind 205). doi: 10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

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