Institut Paul Bocuse

Justenlund, A. (Guest teacher)

Service- og Markedsføringsuddannelserne

Activity: Visiting an external institution types › External teaching

Description

Ekstern underviser i Service Design

Period	31 Jan 2022 → 6 Apr 2022
Visiting	Institut Paul Bocuse
Degree of Recognition	International

Keywords

consumption
intercultural relations
entrepreneurship
experience economy
case studies
contracting
user driven innovation

Documents & Links

Service design incorporates both the formation of the customer experience and process efficiencies to reduce waiting time and cost for the institution. Students learn how to blueprint service processes to create service escapes that enhance the overall guest experience.