How can Grillen Burgerbar; implement, apply and benefit from different management systems (Lean Six Sigma, Environmental Management Systems, Quality Management Systems, Corporate Social Responsibiliity) while on the same time seeking to optimize the processes and reduce costs?

Development project with Danish and international students in collaboration with an external company.

Grillen Burger Bar is a chain of restaurants that focuses on creating a unique customer experience and it is therefore necessary for Grillen to focus on the parts of the workflow that influences the final experience. As Grillen is a company that rely on producing a service and a product to create their customer experience, it is essential to make a value stream map of the processes involved with these tasks. It shows from the VSM that the least value adding
activities are in the kitchen workflow and therefore Grillen must implement Lean management changes within this workflow to improve their customer experience. Grillen should transit to a pull system relying on a production of a just-in-time approach and with this transition Grillen can benefit from working with the principles of ISO 9001 to manage the quality of the final customer experience and to continually improve.