Commitment to service quality in automotive dealerships: results from an Australian pilot study

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	Journal of Services Research
Volume	13
Issue number	1
Pages (from-to)	7-29
Number of pages	25
ISSN	0972-4702
Publication status	Published - 2013
Externally published	Yes

Cite this

@article{94a2cbebc139450084ca42c01fe57e33,

title = "Commitment to service quality in automotive dealerships: results from an Australian pilot study",

author = "Kym Fraser and Chihiro Watanabe and Hans-Henrik Hvolby",

year = "2013",

language = "English",

volume = "13",

pages = "7--29",

journal = "Journal of Services Research",

issn = "0972-4702",

number = "1",

}