Does the guest stink of fish after 8 hours onboard? - Rediscovering the obligations of guests in a private hospitality setting

Research output: Contribution to conference without a publisher/journalPaperResearchpeer-review

Abstract

This paper examines the hosts’ perceptions on the guests’ roles and obligations in an extended service experience encounter in proximity. The hospitality context is big-game fishing in Zihuatanejo, Mexico. In particular, this study focuses on relationality, and how fishermen bring honour and status to the captains. The
research is explanatory case wise and exploratory in rediscovering guests’ roles and obligations in perspective. The research is supported by qualitative primary data collected with experienced captains. The author’s contribution is to highlight hosts’ perception of guests’ roles, behaviours, and obligations in a not yet
investigated hospitality setting. This study finds honouring the host, the vessel, and nature are intertwined and highly valued by the hosts. Moreover, reciprocal hospitality, relationality, and friendship between the guest and the host during and after the fishing trip is appreciated by the hosts.
Original languageEnglish
Publication date2021
Publication statusPublished - 2021
EventEuroCHRIE2020 - Comwell Hotel Hvide Hus, Aalborg, Denmark
Duration: 5 Oct 20208 Oct 2020
Conference number: 37th
http://eurochrie2020.org

Conference

ConferenceEuroCHRIE2020
Number37th
LocationComwell Hotel Hvide Hus
CountryDenmark
CityAalborg
Period05/10/2008/10/20
Internet address

Keywords

  • business community, trade and economy

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