Entering New Territory

Winni Johansen; Helle Kryger Aggerholm; Finn Frandsen

doi:10.1016/j.pubrev.2011.11.008

Entering New Territory

Winni Johansen
, Helle Kryger Aggerholm
, Finn Frandsen

Danish School of Media and Journalism
Aarhus University

Research output: Contribution to journal › Journal article › Research › peer-review

Abstract

This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.

Original language	English
Journal	Public Relations Review
Volume	38
Issue number	2
Pages (from-to)	270-279
Number of pages	10
ISSN	0363-8111
DOIs	https://doi.org/10.1016/j.pubrev.2011.11.008
Publication status	Published - Jun 2012
Externally published	Yes

Keywords

management, organizational development and innovation

Access to Document

10.1016/j.pubrev.2011.11.008

Cite this

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title = "Entering New Territory",

abstract = "This study examines how organizations handle the internal dimension of crisis management and crisis communication before, during and after a crisis. ► During a crisis, employees typically produce more informal communication, lack information, and feel frustrated and insecure. ► The larger the organization the more crisis-prepared. ► The employees are communicatively active in a crisis situation. ► Public organizations have their own approach to internal crisis management and crisis communication.",

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KW - employee reaction

KW - internal crisiscommunication

KW - internal management practices

KW - private and public organizations

KW - survey

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DO - 10.1016/j.pubrev.2011.11.008

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