Informal communication: an untapped potential for learning, knowledge-sharing and the quality of care in a Danish Maternity Ward.

To facilitate communication and coordination among health care teams, a wide range of different formal communication channels are implemented in Danish hospitals, such as electronic medical records, written procedures, minutes of meetings etc. which aim to facilitate communication and coordination. However, studies from other professions shows that informal information can play a key role and influences decision-making and collaboration. On the basis of these findings, this study looks into informal communication among nurses and midwifes in post-natal care.