Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

Hans-Henrik Hvolby; Chris Martin; Heidi Dreyer

doi:10.1007/978-3-319-04271-8_34

Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

Hans-Henrik Hvolby
, Chris Martin
, Heidi Dreyer

Aalborg University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution to proceeding › peer-review

Abstract

The techniques of mass customisation in the manufacturing area are
being challenged by more recent trends of made to order processes. This paper
reviews the relevant literature dealing with the challenges of determining specific
made to order processes. The researchers then use a case study approach to gain
insights into what are the new demands on planners and schedulers. Two case
studies in Denmark are highlighted. The researchers found that the tasks of
planning business processes in the order flow is likely change in the future as
increased adaptation to customer ordering takes place, which will force changes to
staff training and company re-organisation.

Original language	English
Title of host publication	Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)
Number of pages	8
Publisher	Springer
Publication date	2014
Pages	401-408
Chapter	34
ISBN (Electronic)	978-3-319-04271-8
DOIs	https://doi.org/10.1007/978-3-319-04271-8_34
Publication status	Published - 2014
Externally published	Yes

Access to Document

10.1007/978-3-319-04271-8_34

Cite this

@inproceedings{55950fb82af4436ab5470e55e3fd621e,

title = "Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment",

abstract = "The techniques of mass customisation in the manufacturing area are being challenged by more recent trends of made to order processes. This paper reviews the relevant literature dealing with the challenges of determining specific made to order processes. The researchers then use a case study approach to gain insights into what are the new demands on planners and schedulers. Two case studies in Denmark are highlighted. The researchers found that the tasks of planning business processes in the order flow is likely change in the future as increased adaptation to customer ordering takes place, which will force changes to staff training and company re-organisation.",

author = "Hans-Henrik Hvolby and Chris Martin and Heidi Dreyer",

note = "Publisher Copyright: {\textcopyright} 2014, Springer International Publishing Switzerland.",

year = "2014",

doi = "10.1007/978-3-319-04271-8\_34",

language = "English",

pages = "401--408",

booktitle = "Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)",

publisher = "Springer",

address = "United States",

}

Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment. / Hvolby, Hans-Henrik; Martin, Chris; Dreyer, Heidi.
Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014). Springer, 2014. p. 401-408.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution to proceeding › peer-review

TY - GEN

T1 - Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

AU - Hvolby, Hans-Henrik

AU - Martin, Chris

AU - Dreyer, Heidi

PY - 2014

Y1 - 2014

N2 - The techniques of mass customisation in the manufacturing area are being challenged by more recent trends of made to order processes. This paper reviews the relevant literature dealing with the challenges of determining specific made to order processes. The researchers then use a case study approach to gain insights into what are the new demands on planners and schedulers. Two case studies in Denmark are highlighted. The researchers found that the tasks of planning business processes in the order flow is likely change in the future as increased adaptation to customer ordering takes place, which will force changes to staff training and company re-organisation.

AB - The techniques of mass customisation in the manufacturing area are being challenged by more recent trends of made to order processes. This paper reviews the relevant literature dealing with the challenges of determining specific made to order processes. The researchers then use a case study approach to gain insights into what are the new demands on planners and schedulers. Two case studies in Denmark are highlighted. The researchers found that the tasks of planning business processes in the order flow is likely change in the future as increased adaptation to customer ordering takes place, which will force changes to staff training and company re-organisation.

UR - https://www.scopus.com/pages/publications/85166139179

U2 - 10.1007/978-3-319-04271-8_34

DO - 10.1007/978-3-319-04271-8_34

M3 - Conference contribution to proceeding

SP - 401

EP - 408

BT - Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)

PB - Springer

ER -

Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

Abstract

Access to Document

Other files and links

Cite this