Testing Usability in an ICT Solution for Care Cooperatives: A Case Study

Research output: Chapter in Book/Report/Conference proceedingConference contribution to proceedingpeer-review


This paper describes a usability test design in the development of an ICT management system in an EU project
under the Ambient Assisted Living (AAL) programme. The population of Europe is aging, and the elderly
population is increasing. This demographic change will create an increasing need for social and healthcare
services. The purpose in developing the ICT management system is to meet this challenge by creating an
effective ICT management system for elderly people in need of assistance. Results from the usability test give
the developers insight into features to be changed to create a user-friendly software. The methods used in this
study were standard usability tests and emotional wheel scores. Representative end users were given a number
of tasks while conducting thinking aloud tests and emotional wheel scores followed by qualitative interviews.
The test results were categorised in terms of effectiveness, efficiency and satisfaction. In general, the end
users’ response were positive. They suggested improvements and identified a number of challenges mainly
related to effectiveness. Emotions ranged from happiness and joy, especially after successfully completing a
task, to anger and frustration when obstacles occurred.
Original languageEnglish
Title of host publicationICT4AWE 2019 - Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health
EditorsM Ziefle, L. Maciaszek
Number of pages6
PublisherSCITEPRESS Digital Library
Publication date2 May 2019
ISBN (Print)978-989758368-1
Publication statusPublished - 2 May 2019


  • health, nutrition and quality of life
  • technology, engineering and IT


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  • iCareCoops

    Sørensen, B. & Jensen, T. W.


    Project: Development project/ Innovation

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