The role of trust in the adoption of BIM systems

Peter Nørkjær Gade, Jaqueline de Godoy, Kathrin Otrell-Cass

Research output: Chapter in Book/Report/Conference proceedingConference contribution to proceedingResearchpeer-review


The adoption of Building Information Modelling Systems (BIM-systems) has not been as straightforward as hoped, and questions must be raised why this is the case. A vital characteristic of the adoption is the “outsourcing" of manually processed information to digital systems and how users perceive data processing. For successful adoption, users need to trust that the digital systems process information according to their expectations. If expectations are not met, users lose their trust like the way when trust is lost between people. This article explores the relationship between trust in BIM systems more widely and specifically what this means for the current adoption. Trust in technology is explored qualitatively through interviews with various BIM-system users. We put forward characteristics to do with trust and digital technology that impact the adoption of BIM-systems
Original languageEnglish
Title of host publicationECPPM 2021 - eWork and eBusiness in Architecture, Engineering and Construction : Proceedings of the 13th European Conference on Product & Process Modelling (ECPPM 2021), 15-17 September 2021, Moscow, Russia
EditorsVitaly Semenov, Raimar J. Scherer
Number of pages8
PublisherCRC Press
Publication date26 Jul 2021
ISBN (Print)9781032043289
ISBN (Electronic)9781003191476
Publication statusPublished - 26 Jul 2021
EventEuropean Conference on Product & Process Modelling 2020-2021 - Russian Academy of Sciences, Moskva, Russian Federation
Duration: 15 Sep 202117 Sep 2021


ConferenceEuropean Conference on Product & Process Modelling 2020-2021
LocationRussian Academy of Sciences
Country/TerritoryRussian Federation
Internet address

Cite this