Towards an Illustrative Maturity Matrix for Smart Tourism Destinations

Elisabeth Agerbæk, Anja Svenstrup Jørgensen

Research output: Contribution to conference without a publisher/journalPaperCommunication

Abstract

Abstract. Managers in the Tourism industry in Southern Denmark are reluctant to embark on the voyage towards digital transformation. This paper shows, based on a minor survey and interviews with key partners, what the structural and cul-tural obstacles are, that brings about this hesitancy. The authors focus on the in-ability of the management to visualise the transition as well as imagining the next step. They also suggest a story-based maturity matrix as well as a competence development programme to bring the region of Southern Denmark closer to be-coming a Smart Tourism Destination.
Original languageEnglish
Publication dateMar 2019
Publication statusPublished - Mar 2019
EventLION-APP Conference, Trento, Italy: Machine Learning and Intelligent Optimization Applied to Tourism and Hospitality - Sociale Opera House, Trento, Italy
Duration: 5 Jul 20199 Jul 2019
https://lion-app.org/index.html

Conference

ConferenceLION-APP Conference, Trento, Italy
LocationSociale Opera House
Country/TerritoryItaly
CityTrento
Period05/07/1909/07/19
Internet address

Keywords

  • Media, communication and languages

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