User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

Pernille Heyckendorff Lilholt; Sisse Heiden Laursen; Ole Hejlesen

doi:10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

Pernille Heyckendorff Lilholt, Sisse Heiden Laursen, Ole Hejlesen

Aalborg University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution to proceeding › peer-review

Abstract

The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

Original language	English
Title of host publication	e-Health - For Continuity of Care - Proceedings of MIE 2014
Editors	Christian Lovis, Brigitte Séroussi, Arie Hasman, Louise Pape-Haugaard, Osman Saka, Stig Kjær Andersen
Number of pages	5
Publisher	IOS Press
Publication date	2014
Pages	900-904
ISBN (Print)	978-1-61499-431-2
ISBN (Electronic)	978-1-61499-432-9
DOIs	https://doi.org/10.3233/978-1-61499-432-9-900
Publication status	Published - 2014
Externally published	Yes
Event	European Medical Informatics (MIE) - Istanbul, Turkey Duration: 31 Aug 2014 → 3 Sept 2014 Conference number: 25

Conference

Conference	European Medical Informatics (MIE)
Number	25
Country/Territory	Turkey
City	Istanbul
Period	31/08/14 → 03/09/14

Series	Studies in Health Technology and Informatics
Volume	205
ISSN	0926-9630

Keywords

disease, health science and nursing

Access to Document

10.3233/978-1-61499-432-9-900

Cite this

Lilholt, P. H., Laursen, S. H., & Hejlesen, O. (2014). User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. In C. Lovis, B. Séroussi, A. Hasman, L. Pape-Haugaard, O. Saka, & S. K. Andersen (Eds.), e-Health - For Continuity of Care - Proceedings of MIE 2014 (pp. 900-904). IOS Press. https://doi.org/10.3233/978-1-61499-432-9-900

Lilholt, Pernille Heyckendorff ; Laursen, Sisse Heiden ; Hejlesen, Ole. / User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial : A think-aloud study. e-Health - For Continuity of Care - Proceedings of MIE 2014. editor / Christian Lovis ; Brigitte Séroussi ; Arie Hasman ; Louise Pape-Haugaard ; Osman Saka ; Stig Kjær Andersen. IOS Press, 2014. pp. 900-904 (Studies in Health Technology and Informatics, Vol. 205).

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abstract = "The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.",

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author = "Lilholt, {Pernille Heyckendorff} and Laursen, {Sisse Heiden} and Ole Hejlesen",

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Lilholt, PH, Laursen, SH & Hejlesen, O 2014, User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. in C Lovis, B Séroussi, A Hasman, L Pape-Haugaard, O Saka & SK Andersen (eds), e-Health - For Continuity of Care - Proceedings of MIE 2014. IOS Press, Studies in Health Technology and Informatics, vol. 205, pp. 900-904, European Medical Informatics (MIE), Istanbul, Turkey, 31/08/14. https://doi.org/10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. / Lilholt, Pernille Heyckendorff; Laursen, Sisse Heiden; Hejlesen, Ole.
e-Health - For Continuity of Care - Proceedings of MIE 2014. ed. / Christian Lovis; Brigitte Séroussi; Arie Hasman; Louise Pape-Haugaard; Osman Saka; Stig Kjær Andersen. IOS Press, 2014. p. 900-904 (Studies in Health Technology and Informatics, Vol. 205).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution to proceeding › peer-review

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AU - Laursen, Sisse Heiden

AU - Hejlesen, Ole

N1 - Conference code: 25

PY - 2014

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N2 - The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

AB - The aim was to evaluate a redesigned version of Telekit- A telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

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PB - IOS Press

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ER -

Lilholt PH, Laursen SH, Hejlesen O. User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study. In Lovis C, Séroussi B, Hasman A, Pape-Haugaard L, Saka O, Andersen SK, editors, e-Health - For Continuity of Care - Proceedings of MIE 2014. IOS Press. 2014. p. 900-904. (Studies in Health Technology and Informatics, Vol. 205). doi: 10.3233/978-1-61499-432-9-900

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: A think-aloud study

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